Beverages Manager

MAIN DUTIES & RESPONSIBILITIES

• Beverage Operations Management
  • Oversee the day-to-day beverage operations in the hotel’s bars, lounges, restaurants, and any event-related beverage services. Ensure efficient workflow and guest satisfaction.

• Menu Development
  • Collaborate with the culinary team to design and update seasonal beverage menus, including innovative cocktails, wine lists, and non-alcoholic beverages, tailored to guest preferences and trends.

• Staff Management & Training
  • Recruit, hire, train, and schedule beverage staff, ensuring they provide exceptional service, possess extensive product knowledge, and follow the hotel’s standards for hospitality.

• Inventory Control
  • Manage beverage inventory, ensuring stock levels are adequate and cost-effective. Order supplies, monitor usage, and minimize waste to maintain profit margins. Track and control beverage costs to ensure budgetary compliance.

• Supplier Relations & Purchasing
  • Develop relationships with beverage suppliers, negotiate pricing and contracts, and ensure high-quality products are sourced. Evaluate new products and ensure consistency of supply.

• Quality Control & Service Standards
  • Monitor beverage quality to ensure drinks meet hotel standards, focusing on consistency, presentation, and taste. Conduct regular quality checks and address any guest complaints or issues.

• Health & Safety Compliance
  • Ensure compliance with all local, state, and federal regulations concerning alcohol service, food safety, and hygiene. Maintain liquor licenses and ensure all beverage staff are trained in responsible alcohol service.

• Event & Banquet Coordination
  • Support the planning and execution of special events, weddings, and meetings with customized beverage services. Work closely with the Event Planning team to create tailored beverage experiences.

• Financial Reporting
  • Track beverage sales, monitor profitability, and analyze performance metrics. Prepare reports on inventory levels, sales, costs, and trends to assist with budgeting and forecasting.

• Guest Interaction
  • Engage with guests during their dining experience, addressing any beverage-related queries or concerns. Ensure guests have a high-quality experience with a personal touch.

• Collaboration
  • Coordinate with other departments to ensure smooth operations.
  • Any other cognate duties may be assigned.

CRITERIA:

• Diploma in Hospitality Management, Certificate in Hospitality Management, or a related field (preferred).
• Minimum of 2-4 years of experience in beverage management or related positions in a hotel or high-end restaurant environment. Previous leadership or supervisory experience is required.
• Responsible Beverage Service Certification, Food Safety Certification.
• Fluency in English and French; knowledge of other languages is a plus.
• Strong leadership and team management skills.
• Extensive knowledge of wines, spirits, cocktails, and non-alcoholic beverages.
• Excellent communication and customer service skills.
• Financial acumen, including budgeting and cost control.