Services Consultant ()

The Service Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product.

Dayforce is actively building a pipeline for future job openings. While we may not have immediate positions available, we encourage you to submit your application and express your interest. By joining our talent pool, you will be considered for upcoming opportunities that match your skills and experience as they arise. We appreciate your interest in Dayforce and look forward to the possibility of connecting with you in the future.

The successful candidate will have the opportunity to work in a hybrid environment; working remote anywhere in Mauritius. (Working hours 11:30 – 20:30)

About the opportunity:

The Service Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable and quality implementation practices.

 What you'll get to do

• Will work in conjunction with Project Manager and Project Team in the completion of an implementation.
• Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers and peers.
• Conducts preliminary interviews with client to review changes, needs and processes to complete the implementation successfully. Process may include formal needs analysis, gap and fit analysis.
• Prepares customer for completion of an implementation. Reviews processes with client pertaining to product. Will work with the client to process pre-input reports, run interfaces and time & attendance imports. Provides hands-on training to customers with input of first live payroll. Reviews Service checklist to ensure client understands how to enter payroll items not covered during live inputs.
• Tests and documents and custom solutions for customers. Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination and implementation of customized front end and/or core end solutions.
• Design and execute system integration and user acceptance tests.
• Responsible for quality of implementation. Assesses quality by reviewing the testing of all back-end changes implemented, verifying ID and password information after installation, and confirming correct billing and remittance set-ups.
• Ensures a smooth transition to service team.
• Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.

Skills and experience we value

• Bachelor’s degree or diploma
• Exposure to basic project management principles
• Proficient in Microsoft Office products
• Experience with software in a SaaS / Cloud computing environment; experience with HRIS preferred
• Aptitude to effectively implement an HRIS module or similar end-to-end solution

What would make you really stand out

• Demonstrates an in-depth understanding of Payroll/ HR environment as well as an exposure to many sub-functions within it. E.g. Finance, benefits administration, labour relations, training development, and technical environments.
• Experience with any of the following applications is an asset: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft,
• Works independently at resolving project issues and escalating when appropriate.
• Ability to translate business process requirements into configuration requirements for the Dayforce Solution purchased with differing levels of complexity.
• Basic understanding of relational databases, SQL and XML is required