Service Technician (Domestic Appliances)

Responsible for the installation, maintenance, and repair of household appliances, ensuring they function efficiently and safely. This role involves diagnosing technical issues, providing customer support, and maintaining high-quality standards in all services performed.

Key Responsibilities:

1. Installation:
• Set up and install home appliances such as refrigerators, washing machines, dishwashers, ovens, microwaves, and air conditioners.
2. Maintenance:
• Perform routine maintenance checks to prolong the lifespan of appliances.
• Advise customers on best practices to maintain their appliances.
3. Repair:
• Diagnose issues with malfunctioning appliances and replace or repair defective parts.
• Use appropriate tools to repair electrical, mechanical, or electronic components.
4. Customer Service:
• Provide excellent customer service by addressing concerns and explaining repairs in layman's terms.
• Ensure timely service to minimize customer inconvenience.
5. Documentation:
• Maintain accurate records of work performed, parts used, and follow-up requirements.
• Provide cost estimates for repairs and obtain customer approval before proceeding.
6. Safety and Compliance:
• Adhere to safety regulations and manufacturer guidelines when servicing appliances.
• Stay updated on new appliance technologies and industry standards.

Qualifications and Skills

Educational Requirements:

• Minimum of a Certificate or Diploma in Electrical Engineering, Electronics, or a related technical field.
• Vocational training or certification in appliance repair is an advantage.

Experience:

• At least 2 years of experience in home appliance installation, maintenance, or repair.

Technical Skills:

• Strong understanding of electrical and mechanical systems.
• Ability to read and interpret technical diagrams and manuals.
• Proficiency in using diagnostic tools, multimeters, and repair equipment.

Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Customer-focused with a professional and courteous demeanor.
• Ability to work independently or as part of a team.

Other Requirements:

• Valid driving license to travel to customer locations.
• Willingness to work flexible hours, including weekends if needed.
• Basic knowledge of computer systems for record-keeping.