Senior Operations Manager

Proactive HR Services

Job Title: Senior Operations Manager

Reports to: General Manager

Job Description

The Senior Operations Manager will play a key leadership role in overseeing the company’s core operational functions—including Supply Chain, Logistics, Warehouse and Procurement—as well as providing strategic oversight and coordination of Human Resources, Marketing, and Finance. The ideal candidate will be a hands-on leader with a strategic mindset, capable of driving performance, fostering collaboration across departments, and contributing to the company’s sustainable growth and profitability.

Key Responsibilities:

1. Operations Management

• Lead and manage the full spectrum of daily operations, including logistics, warehousing, inventory control, procurement, and distribution.
• Ensure that all operations are executed efficiently, cost-effectively, and in line with service-level expectations.
• Monitor KPIs and implement process improvements to increase productivity and reduce waste.

2. Human Resources Oversight

• Ensure effective talent acquisition, retention, performance management, and succession planning.
• Promote a positive work culture aligned with company values.
• Oversee compliance with employment laws, health & safety regulations, and internal policies.

3. Finance Coordination

• Manage budgets, control operational costs, and support financial planning.
• Review financial reports and contribute to forecasting and strategic financial decisions.
• Ensure alignment between financial and operational goals.

4. Marketing & Business Development

• Coordinate with the agency to ensure alignment between operations and brand strategies.
• Support product launches, promotional activities, and market development efforts through seamless operations and supply planning.
• Provide operational input for pricing, packaging, and customer service enhancements.

5. Strategic Planning & Reporting

• Provide comprehensive reports and dashboards on operational, financial, and performance metrics.
• Identify risks and opportunities across the business and recommend actionable solutions.

6. Team Leadership

• Lead cross-functional teams and nurture a performance-driven culture.
• Build operational capabilities across departments through mentoring and structured development programs.
• Set goals, monitor team performance, and ensure cross-departmental alignment.

Job Profile:

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or related fields.
• A Master's degree or postgraduate qualifications in management, finance, or HR would be an advantage

Experience:

• At least 8–12 years of progressive experience in operations management, with significant exposure to HR, marketing coordination, and financial oversight.
• Experience in the automotive, lubricants, manufacturing, or industrial maintenance preferred

Key Skills & Competencies:

• Strategic thinking and holistic business acumen.
• Strong leadership, delegation, and interpersonal skills.
• Excellent problem-solving, budgeting, and decision-making abilities.
• Strong communication skills in English and French.
• Resilient, proactive, and performance-driven mindset.