• Contact debtors via phone, email, and letters to inform them of their overdue accounts and request payment.

• Negotiate payment plans or settlements with debtors to recover outstanding amounts.

• Maintain detailed and accurate records of all collection activities, including payment arrangements, follow-up actions, and debtor communications.

• Skip tracing to locate debtors whose contact information is outdated or unavailable.

• Resolve disputes, provide information on outstanding balances, and clarify payment requirements.

• Monitor payment compliance and follow up on broken payment arrangements.

• Achieve monthly collection targets and key performance indicators.

Qualifications and Experience

• Minimum HSC or equivalent.

• Minimum 2 years or more of experience in collections, customer service, or in a related field.

• Very fluent in both English and French Skills

• Excellent negotiation, communication, and interpersonal skills.

• Proven ability to manage difficult conversations and maintain professionalism under pressure.

• Strong problem-solving skills with a keen attention to detail.

• Basic computer proficiency, including experience with collection software.

• Persistence and resilience in achieving objectives.

• Effective time management and prioritization skills.

• Demonstrated ethical and compliant behavior in all collection activities.

Working Conditions:

• Typically office-based, with potential remote work opportunities.

• May require flexible working hours to reach debtors in different time zones.