Senior Cards and E-Banking Officer

The job holder has the responsibility to handle & oversee overall activities of cards and E-Banking operations and Customer service while complying with requirements from card association and Bank of Mauritius regulation.

Key Responsibilities

•	Applicants to be solution oriented and customer service driven

•	Ability to communicate both written and verbal with card associations and third-party processors
•	Handle customer complaints, queries and chargeback
•	Handle reconciliation and process entries
•	Handle blocking, unblocking and card activation
•	Handle other card department unit tasks if required due to resource issue
•	Maintain good relationships with our partners
•	Ensure all processes are documented and reviewed regularly
•	Active participation in new projects
•	Provide digital solution as far as possible and have a paperless and eco-friendly mindset
•	Ability to take ownership of internal and external conflicts and manage expectations with a positive and professional attitude.
•	Applicants are expected to show problems-solving skills to approach issues logically and with good judgment and make appropriate decisions on behalf of the customer to ensure customer satisfaction.
•	Availability to handle tasks/ issues in case of occurrence.

Technical Skills, Knowledge and Competencies
•	Knowledge of Cards and Digital products
•	Outgoing and enthusiastic while still maintaining a professional image at all time
•	Cooperative and willingness to assist others with heavy workloads
•	Excellent Microsoft Office and electronic daily management skills
•	Good time management skills, able to work under pressure and deliver to tight deadlines
•	Good social skills displayed when dealing with a range of people and situations
•	Strong multi-skills ability
•	Excellent ability to make sound decisions within scope of the job
•	Excellent written and verbal skills
•	Strong organizational skills, accurate and attentive to details
•	Ability to adapt to change
•	Ability to work independently as well as with others

Experience & Qualifications
•	At least 3-5 years’ experience in the Banking Sector or Card payment industry.
•	Bachelor’s degree or an equivalent qualification would be an advantage.