Sales Support Officer

MAIN DUTIES & RESPONSIBILITIES

• Greet customers when entering and leaving Kolos Cement Ltd
• Respond promptly to customer inquiries either by phone or face to face
• Handle deliveries, onsite orders and update details on the system (ORACLE)
• Report all customer queries, comments and complaints to Sales Representatives
• Handle cash transactions, collect payments and issue receipts
• Provide regular feedback on the efficiency of the customer service process
• Ensure customer satisfaction, including effective communication and always provide professional customer support
• Provide support to warehouses as and when required

KEY COMPETENCIES & QUALIFICATION

• Minimum a Higher School Certificate  
• Ability to work on shifts, including one morning shifts starting 5.30 a.m. 
• Knowledge of customer service principles and practices
• Computer Literate and telephone handling skills
• Ability to multitask