Room Attendant

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MAIN DUTIES & RESPONSIBILITIES

• Maintain a neat, clean and well-groomed appearance. Specific uniform guidelines will be explained as a part of the orientation process.
• Perform all necessary cleaning activities such as sweeping, mopping, trash removal, dusting and polishing furniture cleaning balconies and washing windows.
• Always ensure cleanliness of assigned corridors and organize housekeeping trolleys.
• Adhere to procedures and ensure all rooms are cleaned and tidied according to department standards.
• Make beds, change linens and replenish towels and toiletries.
• Clean bathrooms, including sinks, toilets and showers.
• Collect laundry and dry cleaning for guests.
• Strip dirty linens, towels and remove used amenities from rooms.
• Respond to guest requests and complaints in a timely and professional manner.
• Exercise tact and discretion when dealing with guests, and guests’ property.
• Always respect guest privacy and confidentiality.
• Check all room equipment such as lights, TVs, phones and air conditioning to ensure they are in good working order.
• Perform maintenance check and report any maintenance issues, damage, safety hazards, shortcomings, and disturbances to Supervisors.
• Check and maintain room amenities stock levels.
• Follow all procedures with regards to Green Key and other environmental programs in place.
• Provide Go-Extra-Mile Service.
• Clean and maintain all the equipment daily.
• Follow the schedule of deep cleaning and/or special tasks given by the Supervisor.
• Ensure lost and found items are properly logged and stored; comply with the lost and found policy of the hotel.
• Have good knowledge of all hotel facilities and hours of operation.
• Participate in training and development programs.
• Ensure compliance with health, safety and hygiene rules and regulations.
• Any other cognate duties may be assigned.

CRITERIA

• School Certificate or equivalent.
• Prior experience as a Cleaner, Room Attendant, or equivalent is preferred.
• Fluency in English and French; knowledge of other languages is a plus.
• Ability to work independently and as part of a team efficiently, while maintaining a high quality.
• Ability to handle a fast-paced work environment.
• Basic knowledge of cleaning products and techniques, proper storage and disposal methods.
• Ability to follow instructions and procedures.
• Project a positive and professional image of the company always.
• Friendly and respectful when dealing with guests and fellow colleagues.
• High level of propriety and concern regarding guests’ privacy.
• Reliable and punctual.
• Willingness to learn and adapt to new tasks.
• Good physical stamina and ability to lift and move heavy items.
• Flexibility to work various shifts, including weekends and public holidays.