Room Attendant

Responsible for rooms assigned in a section by Coordinator, Supervisor and Head Housekeeper.

Job Description and Specification

• Responsible for rooms assigned in a section by Coordinator, Supervisor and Head Housekeeper.
• Cleaning and re-supplying the given number of guest rooms, including the bathrooms as per established procedure.
• Ensure work equipment and cleaning materials are well maintained and cleaned on a daily basis.
• Responsible for the room’s cleanliness and ensure a constant good maintenance.
• Transport and sort dirty linen.
• Restock linen and cleaning products.
• Inform Head of Department of guest complaints/comments and partner with management in solving guest issues or expectations.
• Notify issues call reception, supervisor and order taker of any room missing items/linen upon guest departure.
• Correct daily hand-over at the end of the shift to the laundry supervisor.
• Draw up and remove additional beds/cots with care and set up the room as per guest request.
• Follow the schedule of "deep cleaning" and/or "special tasks", set up by the laundry supervisor.
• Report technical defects & repairs to the order taker and Supervisor and ensure a good follow up.
• Fill in worksheet related to time in and out of the areas cleaned where appropriate.
• Inform supervisor immediately in case of theft or damage of any furniture and equipment in rooms assigned.
• Ensure that found objects ( departure ) are reported immediately to Head of Department and given to the Order Taker.
• Responsible for his/her key.
• Carry out inventories as when required.
• Verify any guest preference on the board at beginning of shift.
• Abide to safety instructions when operating the machines and equipment.
• Inform the Room Service of any clear away (rooms or corridors).
• Anticipate guest expectation (developing a meticulous eye for detail).
• Perform any cognate duty assigned by the head of department.
• Need to attend training sessions.