Retail Manager (Leisure Cluster)

We are looking for a Retail Manager to join our Leisure Cluster!

• Drive sales performance by setting and monitoring revenue targets.
• Analyze sales trends, identify opportunities, and implement strategies to maximize profitability.
• Oversee promotional activities, pricing strategies, and merchandising initiatives to enhance customer engagement.
• Ensure high customer service standards, addressing complaints and inquiries professionally.
• Implement customer feedback strategies to enhance service quality and improve shopping experience.
• Develop and oversee loyalty programs or special services to increase customer retention.
• Manage stock levels, oversee inventory replenishment, and implement loss prevention measures.
• Ensure efficient store layout, merchandising, and visual presentation in line with brand guidelines.
• Maintain compliance with safety, security, and operational standards.
• Recruit, train, and develop staff, fostering a motivated and high-performing team.
• Set performance expectations, conduct appraisals, and implement development plans.
• Schedule and assign staff effectively to meet operational needs.
• Monitor budgets, control expenses, and ensure financial targets are met.
• Analyze financial reports to drive informed decision-making.
• Implement cost-saving measures while maintaining service quality.
• Stay updated on industry trends, competitor activities, and customer preferences.
• Collaborate with head office and category executives to optimize product offerings.
• Drive local marketing initiatives and partnerships to boost store visibility and foot traffic.
• Comply with all the sustainability commitments and practices implemented within business units.
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.

• Diploma or degree in Business Administration, Retail Management, or a related field (preferred but not mandatory).
• Additional certifications in retail operations, sales, or customer service are an advantage.
• Minimum of 5 years of experience in retail management or a similar role.
• Strong leadership and team management abilities, with experience in staff development.
• Proficiency in inventory control, budgeting, and financial performance analysis.
• Knowledge of merchandising, sales techniques, and customer engagement strategies.
• Ability to analyze sales data, forecast trends, and implement targeted improvements.
• Excellent problem-solving, communication, and organizational skills.