Reservations Specialist

As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners.

Generous, passionate & engaged!

Start a fulfilling career with one of the world’s best performing small luxury brands

Join Constance Head Office, Mauritius as Reservations Specialist

DUTIES AND RESPONSIBILITIES

• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
• Maintain a thorough understanding of all Constance Hotels, Resorts & Golf properties facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services & selling techniques
• Manage telephone and email inquiries in a prompt and professional & timely manner and in accordance with Constance Hotels, Resorts & Golf standards ensuring accuracy and attention to detail at all times
• Processing/Updating OTA Bookings in our Central Reservations’ System
• To ensure that all reservations are processed/updated following established procedures with full and clear information and that they are input accurately and promptly onto the Central Reservations’ system.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Liaise with Revenue & other departments as required
• Monitor guest satisfaction regularly and resolve any outstanding issues to ensure guests loyalty towards Constance Hotels, Resorts & Golf
• Accommodate and document special requests in an accurate and efficient manner.
• Liaise with each property to ensure guest requests follow up
• Ensure bookings are guaranteed and no show charges/ cancellation charges are applied where appropriate

CANDIDATE REQUIREMENTS

• Higher education qualification equivalent in hospitality or related field
• Previous experience in the Reservations department within a 4 or 5 star hotel is a must or within a Central Reservation Office (ideally)
• English & French language proficiency is a must, both spoken and written
• Familiar with Online Travel Agencies bookings
• Knowledge of Opera
• Knowledge of SynXis will be an advantage
• Impressive time management and organisational skills
• Dazzling telephone skills - Knowledge of LQA Reservations Standards will be an advantage
• Extreme attention to details and ability to multi-task in a fast paced environment are essential.
• Positive attitude and good communication skills
• Commitment to delivering a high level of guest service
• Ability to remain calm and composed under pressure
• Must have a good numerical and creative mind

Benefits

• Free cafeteria: Say goodbye to boring lunchboxes! Enjoy free meals to tantalize your taste buds every day.
• Gym facility: No need for a gym membership! Our office comes equipped with a gym to help you stay fit and healthy.
• Dynamic work environment: Join the hustle and bustle! We're a high-energy team where each day brings exciting challenges.
• Transportation: Leave commuting stress behind! Take advantage of our transportation program for a hassle-free journey to work.
• Insurance and pension: We've got you covered for the future! With our comprehensive insurance and pension package, you can focus on your career with peace of mind.
• Flexitime: Work on your own terms! Our flexitime policy allows you to balance work and life according to your schedule.

Why Join Constance?

As an international group, we nurture the growth of our employees.

You will have opportunities for skill development and achieving a rewarding career.