Reservation Sales Agent

Responsibilities: • Promote the hotel and provide information to prospective guests, capture sales from incoming calls /email and coordinate details of each reservation • Act as the single point of contact for all aspects of the reservation process and special requests.

 Core Responsibilities

• Promote the Hotels and provide information to prospective
  Guests.

• Capture sales from incoming calls /emails and coordinate
  details of each reservation

• Act as the single point of contact for all aspects of the
  reservation process and special requests

• Maintain booking and billing accuracy

• Perform database entry, corporate client creation, and
  reporting

• Provide support to front office team and maintain
  commitment to teamwork

• Contribute to the Financial and Revenue strategy

• Be comfortable upselling and maximizing revenue

• Provide administrative support to the Sales, Marketing and
  Revenue team

• Identify guest reservation needs, determine appropriate
  room type, and verify availability of room type and rate

• Answer questions about property facilities/services and
  room accommodations.

• Keep up to date on all hotel products, services, pricing and
  special promotional offers as well as daily VIPs and special
  events

Desired Profile

• Diploma in Management or equivalent

• At least1 year relevant experience in a hotel is desirable

• Fluent in French and English

• Excellent telephone and communication skills

• Friendly personality

• Must be flexible and able to work in a
  fast paced environment

• IT literate with knowledge and experience of packages such as
  Excel, Fidelio, Opera, etc

• Be detail oriented and have the capacity to
  multi task

• Excellent approach to customer service

• Being well organized, deadline driven, and can handle the
  pressure of the clock

• Presenting a positive attitude