Reservation Officer at Bel Ombre Nature Reserve

Handle all bookings and update on the system accordingly

Ensure guests reservations are on the system & handle all bookings.

Always upsell by proposing other activities related to the company.

Continuous learning of product in order to respond promptly to demands and ensure efficency in service delivery to clients.

Manage open & close sales based on bookings in conjunction with the Operations Coordinator / Assist in monitoring resources / Inventory.

To assist guests in doing a booking while providing all necessary details.

Updates sales network on availability.

Ensure filling of Daily Sales Report.

Ensure filling of Daily Sales Sheet.

Answer phone calls & e-mails  / Action daily emails.

Ensure banking is done on a daily basis.

Compiling suppliers's invoices to be dispatch to HO.

Conduct cash count at end of the day.

Dispatching Invoices to Debtors.

Ensure filling is being done accordingly (as per supplier/months)

Ensure invoice is being done correctly followed by proper filling.

Ensure that all items received by the customer are charged for and correct bill is issued.

Ensure filling on One-Drive is up to date.

Handle and follow up on payment.

Issue invoices daily.

Organize weekly dispatch to HO.

Organise Monthly Despatch of PO & Supplier Invoice to HO.

Prepare PO on WINHMS or manual PO for weekly supply.

Manage products receiving on WINHMS -Direct store / Main Store.

To follow up for payment where required and ensure payment reached us in due time.

Ensure disclaimer form are available at all time before arriving of guests

In the absence of a Guide, greet and welcome customers as soon as they get into BONR welcome centre and show guests to their seats if necessary.

Perfom hands on work duties in case of emergency or manpower shortage.

Prepare and submit reports if required

Provide information to walk-in clients.

Maintain stationery, office equipment, Enba Pie stock and inventories.

Abide to sanitary measure protocol set up by company

Any other appropriate duties assigned by Management

Comply with Standard Operating Procedures and ensure all Standard Operating Procedures are carefully followed and applied.

To abide by all Safety & Health measures at all times.

Comply with all the sustainability commitments and practices implemented within business units

Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society