Reservation Officer

Responsible for recording and processing all reservation inquiries made by phone or email efficiently and accurately, converting inquiries into sales in order to maximize revenue & occupancy.

1. Act as a “One Point Contact” for the Tour Operator, Agents and constantly interact with them in order to solicit Business.
2. Monitor daily performance and manage revenue through revenue and yield management techniques.
3. Ensure that all the operational standards set for all the processes are followed.
4. t all incoming and outgoing correspondence is dealt with correctly and efficiently.