Reservation Officer

Position Overview: The Reservation Officer is responsible for managing guest bookings and ensuring a smooth reservation process. This role requires excellent organizational skills, attention to detail, and a commitment to providing exceptional service to maximize guest satisfaction

Duties

Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.

• Fully knowledgeable about hotel guest rooms, rates, promotions, a, hotel facilities and services.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
• Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
• Manage reservation function to maintain the highest possible room occupance
• Ensure deposit payment is taken in advance for all pay at hotel reservation

PREREQUISITES:

Excellent communications skills and extremely organized. 

EXPERIENCE:

Previous experience in reservations and in front desk operations is a plus. The successful candidate is likely to have a passion for customer service, excellent communication skills 

DESIRABLE:

Experience in using HMS Software