Relationship Manager - SME

The Relationship Manager will be responsible for developing and maintaining relationships with a portfolio of SME Banking customers and be key personnel within customer companies.

The Relationship Manager will be responsible for developing and maintaining relationships with a portfolio of SME Banking customers and be key personnel within customer companies. He/She will need to conduct business reviews, sales research, customer relationship development using market and industry information and risk management for the portfolio to ensure clients are satisfied with their products and services and promote cross selling.

KEY RESPONSIBILITIES:

The key responsibilities are not limited to the following:

• Maintain and improve good customer service.
• Conducting business reviews to ensure customers are satisfied with their products and services.
• Conduct all sales & service activities within the Risk & Compliance parameters as defined by the bank.
• Acquire New to Bank (NTB) customers through proactive sales calling/meetings/Site visits based on defined objectives.
• Cross -offer solutions as & when appropriate in helping towards improving the bank's offerings.
• To monitor the Bank’s performance against service level agreements and flagging potential issues.
• Carry out follow-ups on excess, arrears and expired facilities as well as take appropriate actions.
• Manage a portfolio of customers with a view of developing mutually beneficial business opportunities.
• Conduct regular client visits for relationship building, retention & growth of wallet share.
• To provide quality banking experience and service to customers.
• Maintain relationship plans for all customers.
• Prepare credit proposals or reviews and submit recommendations to the appropriate approval committee.
• Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, and periodical client visits call reports.

PREREQUISITES:

• Preferably a graduate in a field acceptable to the bank
• A detailed knowledge of the SME & Business Banking set of products as well as a broad understanding of products available in the Bank
• Having 2-5 years Banking experience

SKILLS & COMPETENCIES:

• Understanding of Business, Government and Industry Processes
• Good planning, organizing and problem-solving skills coupled with the outstanding communication and interpersonal skills
• Strong credit, accounting, analytical skills and report writing skills.
• Strong at delivering high level of customer satisfaction, able to apply sound judgments to varying issues, highly attentive to details and able to meet tight deadlines.