Recreation Assistant

As a Recreation Assistant, you will play a crucial role in promoting and coordinating all off-site activities organized by the hotel.

JOB SUMMARY

As a Recreation Assistant, you will play a crucial role in promoting and coordinating all off-site activities organiSed by the hotel.

JOB DESCRIPTION

Duties and Responsibilities:

1. Excursions Promotion:

• Promote all excursions organized by our office to hotel guests, highlighting the unique experiences and benefits , and tailor made activities to fit guests profile and pace of holiday
• Create marketing materials and distribute them throughout the hotel to increase awareness and participation
• Monitor and analyse excursion bookings to identify trends and areas for improvement

2. Guest payment  Management:

• Follow up on payments related to guest who use our services , ensuring accuracy and timely processing
• Maintain clear and organized records of all transactions and payments
• Coordinate with the hotel's accounting department to resolve any billing discrepancies

3. Service Provider Coordination:

• Establish and maintain strong working relationships with service providers
• Liaise with service providers to schedule excursions, confirm bookings, and ensure seamless experiences for guests
• Track and manage service provider contracts, rates, and terms to ensure compliance and optimize value for the hotel

4. Purchasing Orders:

• Initiate and monitor purchasing orders for excursion-related supplies and service contracts
   
• Coordinate with relevant departments to ensure timely and accurate delivery

5. Information Provision:

• Provide comprehensive information to hotel guests about our facilities, services, and excursion options
   
• Act as a liaison between guests and the respective departments to address any inquiries, requests and  complaints
• Update and share all relevant information with the head of respective departments to ensure efficient coordination

Requirements:

• Previous experience in a hospitality or recreation management role is preferred.
• Excellent communication and interpersonal skills to effectively interact with guests and service providers.
• Strong organizational skills with the ability to multitask and prioritize workload.
• Attention to detail and accuracy in handling financial transactions and guest accounts.
• Proficiency in computer systems and software, including Microsoft Office Suite.
• Knowledge of hotel systems and booking software is an advantage.
• Ability to work independently and collaboratively within a team.
• Flexibility to adapt to changing priorities and handle potential guest concerns or complaints.
• A passion for delivering exceptional guest experiences and creating lasting memories.
• Excellent knowledge of geography, culture and history of Mauritius will be definitely an advantage.