Receptionist (2434-REC)

Our client in the Pharmaceutical Sector is currently seeking to recruit a dynamic Receptionist who will report to the Line Manager.

Responsibilities:

RECEPTION:

• Operates the multi line phone/PABX System.
• Act as first point of contact for customers on visits, provide hospitality as required and convey a professional image.
• Answers all incoming phone calls in a prompt, polite, efficient and professional manner and:

-	provides basic information to callers who have basic inquiries.
-	routes calls to the appropriate party.
-	takes thorough messages and communicate messages to the appropriate employee in a timely manner.
-	Always strive to minimize 'on-hold' time for all incoming calls.

• Makes outgoing calls.
• Update and distributes the company telephone listings when necessary.
• Keeps records of all incoming and outgoing calls.
• Ensure that the reception area is up to standard at all times.

ADMINISTRATION:

• Performs clerical duties and provides administrative support such as:

-	typing memos, correspondence and other documents,
-	sorting and distributing courier, 
-	faxing or emailing documents and
-	filing documents.

• Ensure that the stock of office stationery is accurate and there should not be any discrepancy or shortage.
• Participates in meetings.
• Follows instructions, Takes responsibility for own actions.
• Takes part in any administrative meetings to assure secretarial follow-through.
• Takes initiative on requests and inquiries of administrative nature.
• Transcribes from dictation/audio external/internal correspondence, reports and other documentation, where terms may be technical and complex and urgent deadlines will have to be met. Applies spelling, punctuation and grammar as appropriate.

Profile:

• HSC.
• Proven experience as receptionist.
• Excellent communication and interpersonal skills.
• Strong organisation and multitasking abilities.
• Attention to details.
• Decision Making.
• Good communication skills both written and spoken.
• Professionalism - Detail conscious, Team player & integrity.
• Able to deal with frequent change, delays, or unexpected events.
• Take initiative.
• Attention to details.