Receptionist

- Excellent written and verbal communication skills. - Ability to effectively deal with a variety of audience, some of whom will require high levels of patience, tact and diplomacy. - Strong computer literacy including knowledge of MS Windows and Microsoft Office Suite

•	Accept walk-in reservations and enter these into the computer. 
•	Acceptance and passing on of the wishes of guests to the corresponding departments / persons. 
•	Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints.
•	Be familiar with the daily activities in the hotel. 
•	Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)
•	Carry out correct cashing up and adjustment of errors. 
•	Check the routing instructions report. 
•	Cooperate with Team Members from all departments, in particular Housekeeping, Accounting and Reservations. 
•	Daily checks on the credit limit list in agreement with the Team Leader. 
•	Guarantee the tidiness and cleanliness of the reception and front area comprising of chairs, tables, reception counters etc.
•	Handling guest complaints.