Receptionist

Leal Energie Ltd - A member of Leal Group - is currently looking for a Receptionist for its BYD Showroom. The Receptionist will be mainly responsible to attend promptly and courteously to all incoming and outgoing calls and to ensure a World Class Reception at the welcome counter.

Leal Energie Ltd  - A member of Leal Group  - is currently looking for a Receptionist for its BYD Showroom.

The Receptionist will be mainly responsible to attend promptly and courteously to all incoming and outgoing calls and to ensure a World Class Reception at the welcome counter.

Main responsibilities:

• Responsible to attend to all incoming calls before the 4th ring and courteously welcome the customer with a clear and warm welcome message

• Responsible to connect customer promptly to their requested recipient and ensure to inform the recipient of the name of the person who is calling.                                             
• Responsible to communicate courteously to customers when recipients are either out of office or away from their desk.                                                                                               
• Responsible to record messages left by customers and collects customer's name and phone number                                                                                            
• Responsible to communicate to employees any miscall and messages left by customers during their absence through email and ensure to provide necessary customers details for calling back                                                                                                      
• Responsible to communicate politely, calmly and patiently with customers seeking for information and puts them through to the appropriate person who can attend to their request.                                                                                              
• Responsible to perform outgoing calls upon staff and managers requests                                            
• Responsible to ensure and maintain a warm welcome to all customers.                                
• Responsible to welcome customer with a smile and ensures to interact with customers courteously and patiently.                                                                                               
• Responsible to always guide customers to their respective contact person and never leaves a customer in a doubt or unattended.                                                                                                 
• Responsible to propose customer to wait at the cafeteria or in the waiting room in case the respective contact person is busy with another customer.                                                        
• Responsible to inform immediately the respective staff, manager or secretary for customer's on appointment and guides the customer to the nearest waiting area.                                            
• Responsible to issue receipts upon settlement of payments for Workshop clients and to allocate to respective nominal accounts.         
• Responsible to efficiently perform any other related duties as requested by the head of department wherever possible                           

Qualifications, Experience & Competencies Required:

•  SC/HSC Holder
• At least one-year experience in a similar role
• Good interpersonal & communication skills
• Organization and planning skills
• Fluent in French and English (both written & oral)
• Excellent customer service skills
• Ability to work with colleagues at all levels