RESIDENT MANAGER

The Lux Collective is hiring for the position of RESIDENT MANAGER based at LUX* BELLE MARE, MAURITIUS.

The Lux Collective is hiring for the position of RESIDENT MANAGER based at LUX* BELLE MARE, MAURITIUS.

The successful incumbent will be responsible to:

• Assist the General Manager in planning, implementing, organising and coordinating the smooth and efficient day to day operations of LUX* Belle Mare.
• Assist the General Manager in leading, developing and inspiring the management team, encouraging accountability for team and individual performance.
• Actively participate in budgetary preparations and cost control throughout the operational departments whilst maximizing revenue and profitability.
• Assist the General Manager in the implementation of strategic initiatives.
• Assist the General Manager in keeping the LUX* Belle Mare team focused on the critical success factors which drive guest satisfaction and the desired financial results.
• Strive to maintain profit margins without compromising Guest or Team Member satisfaction.
• Influence, negotiate and build relationships with key stakeholders.
• Work with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.
• Provide effective leadership to the Management Team and Team Members to ensure that targets are met and exceeded.
• Foster Team Member commitment to providing excellent service, participate in daily meetings and model desired service behaviors in all interactions with Guests and Team Members.
• Ensure implementation of the brand service strategy and brand initiatives and have a primary focus on guest satisfaction and experience.
• Act as a role model for all Team Members, clearly demonstrating the LUX* Resorts & Hotels hallmarks, guiding principles and leadership competencies, and ensuring they are embedded throughout the resort.
• Ensure learning and development opportunities are provided for all Team Members, to develop capability and skills and to support Team Member growth.
• Ensure the resort complies with all applicable regulations and legislation, including Health, Safety & Hygiene, employment legislation and financial reporting.

 QUALIFICATIONS

• Degree Holder from a recognised institution majoring in Hotel Management, Hospitality Management or Tourism Management or equivalent.
• Postgraduate qualifications in Management or related fields would be a definite advantage.

PREVIOUS PERFORMANCE

• A minimum of 10 years of working experience in the hospitality industry at managerial level preferably with luxury international brands.
• A minimum of 3 years working experience in a similar management position, preferably with luxury international brands.
• Excellent command of Hospitality and Food & Beverage service management.

OTHER REQUIREMENTS

• Passionate about service.
• High levels of integrity.
• Creative and innovative.
• Strong managerial and administrative abilities; a task master with excellent organisational and analytical skills.
• Excellent Problem Solving skills.
• Strong Project Management skills.
• Ability to multi-task and meet multiple deadlines.
• A strong eye for detail.
• Strong leadership skills to effectively manage and motivate the team and ensure the highest
  Team Member engagement levels.
• Self-starter, efficient with time management, technical skills and goal oriented.
• Highly interactive, people friendly and a great team player.
• Possess strong commercial and financial acumen.
• Flexible with a ‘can do’ attitude.
• A thorough knowledge of resorts’ operating policies and standards would be expected. The incumbent will act as the guardian of Standard Operating Procedures (SOPs).
• Excellent communication skills in both English and French languages. Knowledge of a third
  language will be a definite advantage.
• A Clean Certificate of Character is a must.