RESERVATION CONSULTANT
- Plaine Wilhems
- Not disclosed
- Permanent
- Added 03/12/2024
- Closing 02/01/2025
Kindly note that the advert is open to Mauritian Nationals exclusively. The Lux Collective is hiring for the position of Reservation Consultant based at its Central Reservations Office at Floréal.
Main Duties:
The incumbent will be responsible to:
- Ensure that guests’ reservation requests and queries are handled efficiently and effectively.
- Maximise sales by ascertaining our Guests needs.
- Enhance the room’s revenue and occupancy by promoting our resorts and hotels facilities to Guests.
- Offer an accurate and courteous service at all times to our Guests.
- Exceed Guest satisfaction in delivering an outstanding service to our Guests.
The Reservation Consultant will report to the Central Reservations Office Manager.
Qualifications:
- At least a Higher School Certificate or equivalent qualifications.
- Tertiary Education at Advanced Certificate or Diploma Level majoring in Tourism Management or related fields from a recognised institution or equivalent qualifications.
Previous Performances:
- A minimum of 2 years of working experience in a customer service environment preferably in the hospitality industry.
Other Requirements:
- Passionate about service.
- High levels of integrity.
- Proactive, dynamic, flexible and professional attitude with strong interpersonal skills.
- Outstanding customer service skills.
- Strong team spirit and ability to work independently.
- Organised, ability to multitask and detail oriented.
- Excellent telephone skills.
- Excellent verbal and written communication skills in English and French languages. A third language will be a definite advantage.
- Sound knowledge of Fidelio Opera.
- Sound knowledge of the Microsoft Office Package.
- Willingness to work during odd hours, weekends and on Public Holidays.
- Clean certificate of character is a must.
