Quality Assurance Coordinator - Paradis Beachcomber

At Beachcomber Resorts & Hotels, we believe in nurturing talents and growth. We are actively looking for outstanding candidates to apply for the post of Quality Assurance Coordinator

Main responsibilities:

• Attends and participates in daily meetings, operational meetings and committees, sharing any information pertaining to the operation from the guest feedback;
• Obtains instructions from the Quality Assurance Manager with regards to areas of service which may require attention and how to provide support;
• Coordinates the Quality Calendar according to the Quality Plan for collaborating with all departments;
• Monitors guest feedback – Online reviews and Customer Satisfaction Survey;
• Produces periodic reports, communicates on the feedback and status of performance;
• Performs Quality checks, audits and reports;
• Follows up on audits and action plan;
• Implements quality strategies in liaison with the QAM following results of in house audits, Head Office announced audits and mystery audits;