Public Relation Officer

As a Public Relation Officer, you should be an organized and cool-tempered professional who is able to handle a complaints. We expect you to have a creative mind and excellent communication skills. You will resolve any issues that arise to ensure guests are satisfied with our services.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude towards guests at all times.
• Responding promptly to guest inquiries.
• Creating and maintaining a high profile and positive image of the Ravenala Attitude by interacting with guests.
• Maximize Hotel exposure through all possible channels.
• Acknowledging and resolving customer complaints.
• Knowing our products and services to be able to answer questions.
• Encourage guests to boost up comments on trip advisor and other social platform.
• Build relationships with key employees among customers.
• Create plans to address guest needs.
• Act as point of contact for complaints and escalate issues as appropriate.
• Collaborate with internal teams to address guest needs.

Requirements:

• High school diploma or equivalent
• Ability to stay calm when guests are stressed or upset.
• Experience working with guests or customers.
• Proficient in MS Office and social media.
• Strong communication skills
• Fluent in English and French (Oral and Written).
• Creativity and problem-solving aptitude.

We believe in equal opportunities.

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.