Porter(Bagagiste)- Hennessy Park Hotel

Welcoming of guests Prompt luggage and message handling Enhancing the customers experience and exceed guest expectations by providing with an outstanding first and last impression.

OPERATIONAL RESPONSIBILTIES  

• Use guests name in accordance with the HotelGroup
• Promote the image of the Hotel Group
• Maintain a personal attitude of a high standard and quality, which produce efficiency and productivity of the department
• Ensure cleanliness of work area 
• Welcome guest/Open door 
• To report and follow up any defects with equipment within the work environment.
• Ensure that smooth and fast baggage handling for all arrival / departure guests.
• Maintain close relationship with reception / information / cashier as well as other departments.
• Attend all guest calls for Bell stand / Door Services related services.
• Ensure smooth departure and arrival of crew members
• Alert the management of any unattended packages and stranger found in the premises .
• Checks the daily arrival list for VVIP's or guests with special need.
• Valet parking services
• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities and in room equipments.
• Assist guests with their luggage and try to acknowledge them by name.
• Be aware of daily hotel activities, group and VIP arrivals. 
• Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty.
• Respond promptly to guest’s requests
• Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.
• Verify guest satisfaction
• Maintain close communication with housekeeping department about room status
• Maintain close communication with other departments