Porter

LUX* Grand Gaube is recruiting Porter.

• Actively participates in the provision of excellent service to guests.
• Cordially welcomes guests on their arrivals and opens car doors.
• Converses with guests to obtain feedback and suggestions for improvement.
• Guides guests towards service outlets as and when requested.
• Answers telephone calls in Front Office area when requested.
• Handles customer complaints efficiently through appropriate interaction and/or referral to Head Porter.
• Oversees that effective assistance is being provided to guests during check-in and check-out.
• Prepares “mise-en-place” of cold towels.
• Opens doors of vehicle upon guest arrivals at the Hotel.
• Delivers fax, mail, email and messages as instructed.
• Controls taxis request towards service outlets as and when requested.
• Checks with Reception if guest account settled before guests’ departure.
• Helps the night receptionist to file the dockets at night.
• Offers valet parking as  and when applicable.