Porter

To offer guests (internal & external) a friendly , efficient and effective service at all times, in line with SOPs.

Candidate profile:

Responsibilities:

Take part in training and implement accordingly.
Keep superior informed about all unusual matters concerning any plans affecting his/her area.
Pick up luggage are well tagged and delivered in allocated rooms.
Ensure that luggage are well identified while placing in departure lounge/car.
Fetch and distribute incoming and outgoing internal messages/parcels to Guests within 15 minutes.
Ensure cold towel & Cocktail service upon Guest arrival.
Follow up of vouchers from taxi service.
Inform Superior shall there be any damage/breakage.
Ensure swapping of Master Key in rooms (Any In/Out of rooms).
Ensure fetching of postcards from letter box and leave at the reception for postage.
Ensure message are sent to Telephone Operator, when message is delivered in room in the absence of guests.
Notify the sustainable Development Department of any matters that may pose any impact to the environment and society.

Veranda Grand Baie Hotel & Spa