Operations Specialist - 244330

Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Mauritius has an opening for an Operations Specialist where you will co-ordinate, control, plan and manage all aspects within the export and import procedure.  Join us now in connecting people and improving lives.

In this Operations Specialist position

• You will carry out OPS processes to deliver flow of goods and information across the customer’s supply chain in strict adherence to DGF business strategy, objectives, corporate guidelines, policies, procedures, and instructions, including but not limited to:
  • To process shipments basing on customer requirements with various nominated third parties to ensure customer needs are met.
  • To provide guidance, instructions and supervision to suppliers, contractors and customers on the steps needed for proper shipments processing.
  • To process / deliver related documentation within a required timeframe in accordance to industry best practice and legal requirements;
  • To properly and timely update shipment statuses (milestones) in DGF systems.
  • To resolve and analyse issues in day-to-day delivery and implement practices for OPS, focusing on increasing effectiveness and efficiency.
  • To Identify performance issues of contractors, suppliers and Network, and propose solutions to improve performance.
• To develop and maintain relationships with DGF Network, suppliers, contractors and customers.
• To monitors and steer service quality (measured by OPS KPIs) for all shipments in scope, planning and executing CAPA accordingly. Support DGF Management with the local implementation of new/change of systems, processes, and workflow

 Now, here’s what we need from you

• HSC or any equivalent experience/qualification
• 3 – 5 years’ related working experience or more in related field.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Mauritius. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

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