Operations Officer (Ascencia Malls)

Reporting to the Operations Manager, the Operations Officer assists the team in overseeing the smooth functioning of mall operations, ensuring all aspects of daily operations run efficiently and effectively.

Join us as Operations Officer, and work together with a passionate and engaged team, to deliver on our customer promise: Shaping Singular Places!

Main Responsibilities:

• Operational Oversight: Supervise and coordinate daily operations to maintain high standards of cleanliness, safety, and functionality throughout the mall. To coordinate and control the work of service providers and external contractors
• Facility Management: Monitor and manage facility maintenance activities, including HVAC, lighting, plumbing, and escalator/elevator systems, ensuring minimal downtime and optimal performance.
• Tenant and Vendor Relations: Serve as the primary point of contact for tenants and vendors, addressing concerns promptly and ensuring compliance with leasing agreements and mall policies.
• Budget Management: Assist in developing and managing the annual operations budget, monitoring expenditures, and identifying cost-saving opportunities without compromising service quality.
• Emergency Preparedness: Implement and oversee emergency procedures and protocols to ensure the safety and security of visitors, tenants, and staff.
• Continuous Improvement: Identify operational inefficiencies and propose solutions to enhance operational efficiency and visitor experience.
• Tenant Relations: Foster positive relationships with tenants, addressing their operational concerns and ensuring that mall policies are adhered to.

• Compliance and Regulations: Ensure compliance with all local, state, and federal regulations pertaining to mall operations, safety, and environmental standards.

• Hands-on skills and ability to perform manual repair work (repair broken pipes, fixing taps, etc)

• To have a hands-on understanding of utilities consumption monitoring and billing
• To be the acting representative, in the absence of the Operations Manager

Qualifications, Skills, and Experience

• Degree in Engineering or any related qualifications OR NTC Level 3 in electrical with work experience
• Computer literate (AutoCAD would be a definite advantage)
• Experience as Maintenance Supervisor or Maintenance Officer in the manufacturing, production, luxury hospitality industry or any pressure-driven environment meeting tight deadlines
• Proven experience of good leadership, problem-solving and interpersonal skills

What We Offer:

• Competitive salary.
• Opportunity to work in a dynamic, fast-paced retail environment.
• Career growth and development opportunities.
• A supportive and collaborative team environment.

If you are a proactive, results-driven professional with a passion for retail operations, we would love to hear from you!