Operations Manager

Responsible for managing all operational aspects of the contractual relationship between Intl. SOS and its clients while complying with internal procedures and protocols. The Operations Manager is accountable for team productivity, performance and development

Responsible for managing all aspects of the Assistance Centre operations function so that it consistently delivers world class assistance services to Intl. SOS clients by adhering to operations processes, procedures and protocols and effectively using IT systems

Provide leadership and operational expertise to their Assistant Operations Managers to ensure effective and efficient case management in line with Group best practice.

Ensure Assistance Centre staff are trained and familiar with all policies, procedures, and protocols in conjunction with the QAT Department.

In conjunction with Senior Operations Manager and Human Resources, be responsible for attracting, hiring, retaining, motivating, and developing a high-performance operations team within the Mauritius Assistance Centre.

Display a caring attitude towards customers and living the company values in a way that reflects our slogan around ‘Human Touch’ and in so doing setting an example for the Assistance Platform