Network Engineers
- Plaine Wilhems
- Negotiable
- Permanent
- Added 06/03/2025
- Closing 05/04/2025
- Uma Vyapuri
You will handle complex network issues, maintain adherence to SLAs, and support critical network infrastructure. This is a fantastic opportunity to work with cutting-edge technologies and play a key role in delivering exceptional service.
In this role, you will provide expert technical support, manage network incidents, and ensure seamless service delivery for our customers. You will handle complex network issues, maintain adherence to SLAs, and support critical network infrastructure. This is a fantastic opportunity to work with cutting-edge technologies and play a key role in delivering exceptional service.
Key Responsibilities
- Incident Management & Technical Support
- Efficiently manage the ticketing system to track, update, and resolve customer cases daily.
- Acknowledge and address incidents within agreed SLAs to ensure timely resolution.
- Provide expert-level technical support to restore and maintain service delivery.
- Troubleshoot and resolve network infrastructure issues using technologies such as Aruba, Cisco, Juniper, and others.
- Analyze, verify, and adjust configurations of routers, switches, and network nodes in compliance with engineering best practices.
- Oversee equipment migrations and upgrades, ensuring minimal service disruption and successful customer acceptance tests.
- Categorize, prioritize, and escalate incidents requiring further intervention, ensuring resolution within defined SLAs.
- Handle network infrastructure changes and requests efficiently, maintaining SLA compliance.
- Ensure all configuration changes are accurately updated in Configuration Item (CI) tools.
- Supervise the activation and deactivation of network equipment as needed.
- Participate in daily operational meetings to address incident backlogs and key challenges.
- Ensure network stability and performance remain uncompromised when implementing changes.
- Provide mentorship and guidance to junior team members, fostering a collaborative learning environment.
Required Skills & Qualifications
- Strong experience in networking, security, firewall management, and cloud hosting environments.
- In-depth knowledge of routing protocols (BGP, OSPF, MPLS), switching technologies, and internet/extranet protocols (TCP/IP, DNS, SMTP/POP).
- Hands-on experience with Windows/Linux/RedHat operating systems and cloud platforms such as AWS or Google Cloud.
- Familiarity with Knowledge Management Systems, incident management processes, and industry best practices.
- Experience using MS Office tools (Word, Excel, Outlook) for documentation and reporting.
Personal Attributes & Soft Skills
- Exceptional customer-facing and communication skills, ensuring a professional and service-driven approach.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Excellent time management, organizational skills, and the ability to handle multiple priorities.
- Ability to build strong relationships with peers, management, and customers at all levels.
- Adaptable and flexible to changing work hours and service demands.
- Passion for continuous learning and staying updated on industry trends.
Education & Certifications
- Bachelor's degree in IT, Telecommunications, or a related field.
- ITIL V3 or V4 Foundation certification (preferred but not mandatory).
- CCNA, CCNP, or equivalent certifications.
Security certifications (preferred but not mandatory).
Techfindr LTD
- 126, 1st Floor, Ebene Junction, Rue de la Democratie, Ebene, Mauritius
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