NIGHT MANAGER / AUDITOR

Hold a dual position as the manager of the front desk and auditor Make the first impression upon our guests by extending a warm welcome and providing information about the Hotel. Deliver a memorable welcome and departure experience.

1. A.     DUTIES AND RESPONSIBILITIES:

• Direct, manage and monitor all hotel operations during the night shift, including activities of all employees in the Front Office department, making sure they adhere to the standards of excellence, safety, employee guidelines, Hotel policies and procedures
• Conduct routine checks (Front & Back of House), around the Hotel premises during the night and oversee the whole security function of the premises as well as the security of the Hotel Guests and employees
• Maintain a professional and upscale service-oriented environment at all times by ensuring the proper attractive set up, cleanliness, standard and hygienic conditions of the public and reception areas at all times
• Be a point of contact for our Guests to ensure all requirements are met during their stay
• Work closely with all hotel departments especially Housekeeping, Engineering, Accounting and Sales & Marketing team members or other departments to improve Guest services and foster cross departmental communication
• Deal with complaints, disturbances, special requests and any other issues that may arise during night shift such as extra pillows or towels, air conditioner not cooling or leaking, and resolve problems
• Handle Overnight Emergenciesin the event of a medical emergency with a Guest, or such other situations as bursting of water pipe bursting, fire or fall and deal with rule-breaking guests and noise from rowdy guests