Minibar Attendant

The Mini Bar Attendant is responsible to maintain proper levels of inventory in guest room mini bars so as to ensure guests’ satisfaction. He properly stores and secures all mini bar inventory and supplies at all times.

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Inspects and restocks guest room mini bars according to established standards.
• Accurately record guests’ consumption using established methods.
• Ensure that all in-room accessories and promotional materials are in place.
• Maintain an adequate stock of products on the cart and replenish the cart at the end of the day.
• Maintain the storeroom in a neat and orderly manner.
• Check safety, cleanliness and tidiness of the mini bar relay room and trolley.
• Look after arrangement of group, VIP or special attention guests.
• Handle guest comments or other feedback, inform and discuss with the Room Service Manager for improvement.
• Perform other duties as assigned.

Qualification:

• Middle or Secondary Education and Additional  training or certificates in the relevant field is a plus.

Experience:

• A minimum of 1 years of experience in hotel industry on a similar position including training.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.

Technical Skills:

• Follows all required safety and standard operating procedures
• Ability to work well under pressure in a fast paced environment.
• Basic maths skills are required to maintain mini bar inventory.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.