Merchandiser-Modern Trade

• Customer Relationship:
• Provide outstanding customer service and ensure that all customers are being visited as per scheduled route
• Follow-up on deliveries returns and refunds
• Responsible for focusing on the acquisition and retention of clients
• Account Management:
• Manage client portfolio: monitor sales figures per Brand on a yearly and monthly basis, identify client’s needs
• Ensure listing of actual and new item lines within product portfolio
• Monitor debtors, credit terms and limits within a sound risk assessment.
• Plan, organize, implement end-of-month and one-offs promotions followed by appropriate debrief.
• Respect all sales procedures and processes as set by the management
• Maintain profitability by using expenses efficiently and monitoring expenses (discount, advertising, vehicle and petrol usage)
• Secondary Responsibilities:
• Report market activity to management
• Demonstrate team spirit and commitment towards company objectives, team members including Trade Marketers, merchandisers and any other stakeholders in the selling process

Education/Competence