Merchandiser

To ensure effective merchandising of clients’ products at store level.

Shelf Health and Administration 

• Count and determine stock to be merchandised and document 

• Unpack stock and document 

• Document drawn stock on stocking file 

• Monitor stock levels 

• Ensure careful stock rotation 

• Draw stock according to requirements and document  

• Ensure all lines are on display 

• Replenish displays, lift and move stock forward 

• Develop a layout and select a theme 

• Report and follow up out of stocks to relevant party 

• Check quality continuously, respond to poor quality or damage 

• Keep area clean, tidy and uncluttered including store room 

• Identify cross merchandising opportunities and ensure execution after approval  

• Accuracy of PI Labels and price stickers 

• Application of point of purchase drivers as per individual business unit 

• Timeously identify problems areas and communicate to relevant party for resolution

• For new products, develop a layout and select a theme 

Customer/Client Satisfaction 

• Feedback on customer complaints, queries and requests 

• Greet and acknowledge customers 

• Ensure communication on and upkeep of product knowledge/knowledge of promotions 

• Ensure professional and value adding Customer/Consumer service 

• Advise on use of products 

• Ensure professional appearance and conduct 

• Ensure company uniform is clean and tidy 

Key Competencies:

• Communication  
• Organisational commitment  
• Teamwork & collaboration  
• Relationship building  
• Agility  
• Performance & results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service excellence  
• Analysis & problem solving  
• Planning & prioritisation  
• Quality & detail excellence