(MAU) Services Project Manager

The Services Project Manager is responsible for the management of external client engagements to implement Dayforce’s, Global HCM software platform

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: For this role, we are open to hybrid in office/remote work and hiring in Mauritius.

About the opportunity

The Services Project Manager is responsible for the management of external client engagements to implement Dayforce’s, Global HCM software platform.

Leveraging Dayforce's implementation methodology, the Project Manager drives the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction.

The Project Manager manages multiple concurrent projects and/or complex projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Dayforce’s Organizational Readiness toolkit

What you’ll get to do

· Manage multiple, concurrent projects and/or manage complex multi-dimensional projects ensuring quality, on-time and on-budget implementation

· Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project

· Proactively plans/utilizes a mix of global resources within a matrix environment to ensure maximum productivity

· Set and manage customer expectations in regard to: project scope and timeline, Dayforce and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness

· Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure

· Assist customer in driving the UAT process

· Prepare Change Requests as required to capture change in scope and/or timeline

· Effectively transition customers to Support

· Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO

· Motivate team to document solutions and leverage and contribute to a solutions repository

· Ensure High Customer Satisfaction and Referencibility

· Contribute to enhancement of Dayforce implementation methodology and PMO; provide feedback on tools and templates and contribute to best practices

· Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release

· Mentor consultants on best practice consulting re: facilitating workshops, soliciting, and documenting requirements

· Independently organizes and performs most work required within assigned area

Skills and experience we value

· Bachelor’s degree or equivalent experience

· PMI/PMP or Prince2 certification preferred.

· 5-7 years of experience in human capital management applications consulting and/or project management

· Global payroll experience would be highly desirable

· Experience developing and managing project schedules, preferably using Microsoft Project and Microsoft Visio

· Solid experience in business process mapping

· Experience in Change Management

· Proficiency in Microsoft Office products and mastery of Microsoft Project and Visio

· Experience managing software implementations in a SaaS / Cloud computing environment preferred

· Deep understanding of common software implementation methodologies

· Experience implementing one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Dayforce HCM (preferred)

· Understanding of relational databases and SQL is an asset

· Excellent customer relationship and business acumen

· Ability to manage multiple projects & customers at the same time and manage competing priorities

· Excellent organization, communication and collaboration skills

· Ability to drive results through a multi-disciplinary team with matrixed reporting relationships

· Ability to lead and facilitate customer and internal workshops and sessions -ONSITE or REMOTE

· Ability and willingness to travel to customer sites as needed