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Leisure & Sports Supervisor

Black River
Negotiable
Permanent
Added 15/10/2024
Closing 14/11/2024
Sarah Maloupe

Assist, participate and implement the smooth and efficient operation of all Sports and Leisure / Entertainment activities in Business Unit, as per standards

1	Assist HR/S&LM in conducting selection of S&L personnel
2	Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
3	Make recommendations to Superior on team members’ matters and promotions
4	Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
5	Conduct on the job training on a regular basis
6	Follow up induction of new recruits
7	Keep Superior informed about all unusual matters concerning any plans affecting his/her area
8	Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
9	Assist in the building of an efficient team by taking interest in their welfare, safety and development
10	Coordinate & supervise activities to ensure optimum care and assistance to guests
11	Establish and maintain effective employee relations
12	Ensure high level of quality services are delivered to guests at all times
13	Ensure that the L&S team projects a warm, professional and welcome image and a high level of quality services
14	Adapt the entertainment activities as per category of guest
	Assist Superior to:
15	Handle and monitor guests complaints and the relevant follow up action required
16	Interact regularly with guest to obtain feedbacks for improvement
17	Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
18	Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
19	Ensure that there is a proper planning and control of annual leaves for the department
20	Promote and attempt upsellings
21	Make inventory of materials and equipment for stock control
22	Report any breakages, defects, loss of operating equipments and accessories to Sports and Leisure Manager
23	Manage his / her Business Unit as independent profit centre
24	Follow up on billing
25	Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
26	Establish cost management plan
27	Manage roster
28	Ensure respective TMs are operating as per Quality Management System
29	Ensure respective TMs are operating as per S&H regulations and policies
30	Conduct Operational comunication meeting (one to one) with his / her TM
31	Coordinate all duties conducted by the Leisure & Sport team
32	Responsible for “mise en place” of activities as per programme
33	Comply with all the sustainability commitments and practices implemented within business units
34	Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Veranda Tamarin Hotel

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Tamarin Bay, Royal Road, Tamarin, Mauritius, Tamarin, Mauritius

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Leisure & Sports Supervisor

Veranda Tamarin Hotel

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