L&D Coordinator

Includes administrative tasks (typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements), analysis of data and situations, hosting, organizing and coordinating activities amongst other usual L&D duties.

Learning & Development

- Contributes to the development of a continuous learning culture within the hotel.

- Is responsible of training administration: updating of training records database, organization off staff training sessions and workshops and HRDC procedures for training grants of MQA approved courses.

- Conducts training sessions for team members – further to yourself receiving appropriate training, information and guidance – as and when requested and approved by HR Manager.

- Participates and helps in conducting the yearly Training Needs analysis.

- Helps in the proper monitoring and maintaining of the Performance Management System.

-              Plan, implement, coordinate and/or present corporate training programs in accordance with current Hilton requirements including harassment-free workplace, diversity, new team member orientation, communication, leadership and service series and related training to meet specific departmental needs.

-              Review hotel training and update as necessary. Analyze current training needs for the hotel departments and individuals and make recommendations as needed. Develops or researches training for specific hotel needs. 

-              Monitor closely the SALT platform and take corrective actions through training programs with Teams Members and Managers.

-              Contributes to the development of a continuous learning culture within the hotel.

-              Is responsible of training administration: updating of training records database, organization of staff training sessions and workshops and HRDC procedures for training grants of MQA approved courses.

-              Ensure MQA approvals for Hilton Courses.

-              Conducts training sessions for team members – further to yourself receiving appropriate training, information and guidance – as and when requested and approved by HR Manager.

-              Participates and helps in conducting the yearly Training Needs analysis.

-              Prepares the training budget

-              Helps in the proper monitoring and maintaining of the Performance Management system.

-              Track, input, maintain and audit all individual employee training records of in house programs including department orientation records for new hires on a computer system.

-              Conduct departmental trainers meeting and ensure training are conducted in the departments.

-              Oversee and monitor all departmental training programs, i.e., Alcohol Awareness, Food Safety etc. by conducting audits and making recommendations for compliance. Monitor educational assistance program.

-              Plan and conduct meetings with department managers, trainers and employees to review performance trends, develop action plans and give recognition. Monitor non-exempt performance reviews.

-              Develop annual training calendar. Compile monthly and quarterly reports of training activity. Conduct necessary analysis to assess specific departmental and training needs.

-              Provides support through assistance or guidance to team members/Management on required HR issues as per specific needs.

-              Assist in the preparation of internal notices and organization of monthly departmental meetings.

-              Ensures that team members receive appropriate information in due time.

-              Contributes in the writing up and diffusion of the hotel’s internal newsletter.

-              Promotes the Blue Energy culture throughout the hotel.

-              Organizes events, team members social & sports activities, service award programs, HR Events among others

-              Maintains the general notice-boards and E-board by updating them with relevant information.- 

EDUCATION

Higher School Certificate and at least a Degree in Human Resources Management.