Infrastructure & System Support Analyst M/F

Collect user requests via ticketing system, phone or directly. Attend to the incidents/requests.

Infrastructure & System Support Analyst M/F 

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

• Collect user requests via ticketing system, phone or directly. Attend to the incidents/requests.
• Track requests under the established service agreement.
• Maintain operational documents and record all service incidents.
• Track events reported by IS control and management tools (monitoring tools) as part of the service agreement.
• Maintain and monitor the proper unit functioning of resources (servers, BDD) and IS applications (business applications and IS management system).
• Manage incidents reported by Level I & II specialists and escalate to Level III Specialist if necessary.
• Manage, diagnose incidents on hardware resources and physical data carriers.
• Ensure the proper functioning and availability of systems and anticipate their growth if needed.
• Implement new systems/applications based on recommendations made by specialists.
• Ensure consistent interactions between different systems.
• Ensure the management of IS access rights.
• Handle Level I & II incidents.
• Analyze, track and remediate IS performance issues.
• Implement procedures and documentation and support change with the IT department.

Your distinctive profile

• Holds a degree/diploma in Computer Science or related fields
• Minimum 1-2 years of related work experience
• Ability to communicate fluently both orally and in writing (French and English)
• Ability to diagnose and resolve Level 1 (or even 2) incidents
• Knowledge of Active Directory administration
• Good knowledge of Microsoft Office 2016/13/10 office suites, Windows 7, and Windows 10 desktops

This offer is available for the Tribe of Port Louis only

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…