IT Technician Level 1.5

We are looking for an IT Technician (Level 1.5) to provide technical support, troubleshoot issues, and assist with system maintenance. The ideal candidate has experience with Windows/Mac, basic networking, and strong problem-solving skills.

• Install and configure software and hardware
• Manage network equipment and technology tools
• Cable patching, network switch configuration and troubleshooting
• Firewall configuration, vpn creation and log analysis
• Monitor performance and maintain systems according to requirements
• Ensure security through access controls
• Backups applications configuration
• Firewall management
• Upgrade systems with new releases and models
• Access point configuration and troubleshooting
• Users Access creation change and deactivation process
• Office365 / Sharepoint management
• Conversant with Virtualization
• Provide users Access rights on File Servers
• Management of Active Directory
• Provide Remote support to overseas branches
• Provide support to Technical Team whenever required.
• Follow-up with Helpdesk to identify pending issues and escalations.
• Provide support for Telephony PABX user extension creation and troubleshooting
• Troubleshoot ICT related issues and outages
• Build an internal wiki with technical documentation and manuals
• Good customer service skills and communication skills