IT Technician

Reports To: IT Manager The IT Support Specialist is responsible for providing day-to-day IT support to ensure smooth operations within the organization, addressing service requests, and assisting in maintaining the company’s IT infrastructure.

Main Duties:

• Provide IT Support: Offer day-to-day IT support to staff, troubleshoot issues, and resolve service requests in a timely manner.
• Equipment Setup: Set up computer hardware and install necessary software to ensure operational efficiency.
• SLAs Monitoring: Monitor and ensure compliance with Service Level Agreements (SLAs) to meet business requirements.
• Network & Systems Support: Assist the IT team in overseeing the company’s networking systems, Active Directory, and Office365 services.
• Backup & Recovery: Help with system backup processes and recovery procedure setups to maintain data integrity and security.
• Proactive Maintenance: Assist in implementing and monitoring proactive IT maintenance processes to prevent issues before they arise.
• Training & Information Sharing: Provide brief training or information sessions to end users about existing or new business IT tools and systems.
• Inventory Management: Monitor internal IT assets to ensure that inventory records are accurate and up to date.

Qualifications & Experience:

• Education: Diploma in Information Technology or an equivalent qualification.
• Experience: Minimum of 2 years of proven experience in a similar IT support role.
• Skills:
  • Hands-on experience with IT hardware (PCs, laptops, printers) setup and troubleshooting.
  • Proficient in software installation and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Good knowledge of MS Office 365, SharePoint, ERP systems, and communication tools.

Other Requisites:

• Quick Response: Ability to quickly respond and resolve operational issues.
• Pressure Handling: Capability to work efficiently under pressure and meet tight deadlines.
• Integrity: Operate with professionalism, integrity, and objectivity at all times.
• Driver’s License: Valid driver’s license is required.