IT Systems Engineer

Our client is an accountancy and IT business based in Manchester in the UK. Due to continued growth in both parts of the business, they are recruiting a Systems Engineer to support the helpdesk team both in Mauritius and the UK.

The successful candidate needs to have the pre-requisite IT experience of 5 years+ in a relevant position andpreferably with a Microsoft Certified Qualification (MCP, MCSA & MCSE) for this Tier 2 / 3 equivalent supportrole. Cloud Infrastructure experience and a project / consultative approach are essential.

Key Duties & Responsibilities:

• Cloud Infrastructure migration, implementation and management for clients. 
• Monitor IT helpdesk/support mailbox and respond to client support requests within agreed SLA time. 
• Check server backups daily & resolve errors if any 
• Carry out scheduled server maintenance work 
• Maintain Client Assets Register 
• Project work incl. new implementations 
• Carry out scheduled Client Site Visits 
• Prioritise tasks based on “Urgency vs Impact = Priority” levels 
• Provide timely break fix work to client’s IT systems – via various media 
• Make longer term break fix recommendations that are both cost effective and commercially viable 
• Involved in the formulation and implementation of robust client IT strategies, policies and procedures 
• Be pro-active in identifying recurring issues that may impact other clients and acting accordingly 
• Help the company be pro-active and implement effective IT strategy, policy and procedure
• Management of security tools used across our client base, including the policies that are pushed out to clients computers 
• Actively monitor security trends and suggest, document and enforce security improvements across our client base 

Abilities, Skills & Experience:

• Bachelor degree in Information Technology, Information Systems or any relevant field.
• 5 years+ IT Infrastructure & Support experience 
• Infrastructure implementation & migration - incl - Office 365/SharePoint Design & Implementation 
• Microsoft Certified Qualification is desirable, MS-100 would be very desirable
• Excellent Organisation skills and able to prioritise workloads
• Exceptional communication skills, both written and verbal 
• Ability to communicate well with a wide variety of users from Directors to junior team members
• Ability to communicate with stakeholders who have a wide range of IT literacy
• Can-do attitude with the requirement to act quickly and understand client concerns around IT

Experience with: 

• Azure Cloud Computing 
• MS 365 and MS Office 365, inc Teams, Exchange Online, Sharepoint Online, Intune Endpoint Management 
• MSP RMM tools 
• VMware & Hyper-V Virtual platforms 
• Active Directory, Group Policy, DNS, DHCP 
• Veeam and/or Acronis 
• Networking / Firewall configuration – VLANing, VPN’s, port forwarding etc 
• Windows Server – all flavours 
• TCP/IP Networking 
• Windows desktop – all flavours 
• MacOS – All flavours 
• Android and iOS Device Management 
• Powershell Scripting 
• Server Installation experience 
• Full clean driving licence essential 

Working hours: Monday to Friday - 11:00 - 18:30/12:00 -19:00

Other advantages:

• Admission to private pension scheme 
• Medical benefits 
• Attractive Bonus scheme