IT Systems Engineer

Summ.it is an accountancy and IT business based in Manchester in the UK (Trading Name Fact3) and servicing clients in the North West of England. Due to continued growth in both parts of the business, we are recruiting a Systems Engineer to support our helpdesk team both in Mauritius and the UK.

The successful candidate needs to have the pre-requisite IT experience of 5 years+ in a relevant position and preferably with a Microsoft Certified Qualification (MCP, MCSA & MCSE) for this Tier 2 / 3 equivalent support role. Cloud Infrastructure experience and a project / consultative approach are essential. 

Key Duties & Responsibilities:

• Exceptional communication skills, both written and verbal. 
• Cloud Infrastructure migration, implementation and management for clients. 
• Monitor IT helpdesk/support mailbox and respond to client support requests within agreed SLA time. 
• Check server backups daily & resolve errors if any 
• Carry out scheduled server maintenance work 
• Maintain Client Assets Register 
• Project work incl. new implementations 
• Carry out scheduled Client Site Visits 
• Prioritise tasks based on “Urgency vs Impact = Priority” levels 
• Provide timely break fix work to client’s IT systems – via various media 
• Make longer term break fix recommendations that are both cost effective and commercially viable 
• Involved in the formulation and implementation of robust client IT strategies, policies and procedures 
• Be pro-active in identifying recurring issues that may impact other clients and acting accordingly 
• Help Fact3 be pro-active and implement effective IT strategy, policy and procedure 
• Management of security tools used across our client base, including the policies that are pushed out to clients computers 
• Actively monitor security trends and suggest, document and enforce security improvements across our clientbase