IT Support Officer

We are looking for an IT Support Officer to provide first-level technical support to troubleshoot hardware, software, and network issues, ensuring minimal disruption to users' productivity.

Main Duties and Responsibilities:

• Perform regular maintenance and checks on end-user laptops/PCs to ensure optimal performance and reduce downtime
• Deploy devices in compliance with IT policies
• Identify recurring technical issues and recommend process improvements
• Log, track, and manage technical issues efficiently
• Maintain system security by adhering established protocols, including timely updates, patches, and antivirus scans
• Monitor and maintain the IT hardware and software inventory, including licensing and warranty management
• Create and maintain detailed documentation of troubleshooting processes, installation guides, and system configurations for future reference
• Assist in implementing and enforcing IT security policies by ensuring proper access controls, software updates and antivirus measures are in place
• Collaborate with other departments to ensure seamless IT support
• Attend users’ queries and issues in a timely manner

Required Qualifications and Experience:

• Minimum diploma in Computer Science/Information Technology or equivalent;
• Relevant certifications such as CompTIA A+ and/or CompTIA Network+ will be an advantage
• At least one (1) year of experience in similar role 

Required Skills and Aptitudes:

• Good interpersonal skills with verbal and written communication
• Proficient in both English and French (spoken and written)
• Knowledge in Microsoft Products (Windows, office suite)
• Technology-driven and innovative
• Customer-focused with a commitment to high-quality service
• Excellent time management and organizational skills
• Agile, adaptable and able to multitask effectively

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 Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.