IT Support Officer

We are looking for the ideal candidate to assist in the implementation, configuration and maintenance of the software and hardware application and also providing on call support.

Responsibilities:

• Ensure technology is accessible and users equipped with appropriate hardware and software

• Handle escalated problems with solutions that require in-depth troubleshooting and analysis with supplier

• Monitoring and maintaining computer systems and network

• Responding in a timely manner to service issues and requests

• Providing technical support across the company 

• Setting up accounts for new users

• Repairing and replacing equipment as necessary

• Maintain confidentiality with regard to the information being processed, stored or accessed by the network

• Installing and configuring PCs, Laptops, Printers, WIFI, Access control, Clocking, associated peripherals and software

• Creates and maintains good technical documentation.

• Firewall Management