IT Officer - L2 Helpdesk

Join us in enabling a diverse and inclusive environment for all! Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

Your future team

Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back?

 If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team.

 Your next challenge

• Solve any technical problems by centralizing, analysing and documenting technical issues faced
• Provide daily support remotely to our internal customers
• Diagnose and resolve software and applications and hardware incidents in accordance with SLA guidelines, Coordination with L3 team can be asked.
• Prioritise, schedule and escalate issues (when required) to the appropriate experienced technician
• Produce and maintain procedures and documentation
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Your skills

• Bachelor Degree in Computer Sciences, IT or any other relevant studies with 3 years minimum expertise in an Operational IT Team in Level 2
• Prior experience supporting users on issues related to application and software;
• Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management.
• Proficient in MS Office and ticketing system
• Tech savvy
• Experienced in Microsoft Windows Server, Windows desktop administration, and PowerShell scripting;
• Relevant experience in maintaining NTFS permission and Active Directory management.
• The following IT related knowledge will be considered as an asset:
• System Center Configuration (SCCM)
• VMWare Managment (VDI)
• Cloud Management (Exchange Online, Office 365)
• Security standards
• Curious, flexible, with a strong team spirit, comfortable working independently, and open to learn from colleagues
• Good attention to details and good stress resilience
• Excellent analytical skills
• English mandatory and French is an asset