IT Asset Management Engineer (Junior)

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

What do we have to offer?

•  Leaves: all leaves granted from day 1: annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave. Eligible for seniority leave after 3 years
•  Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are eligible to enroll your parents in your medical insurance at a subsidized rate
•  Monthly fixed transport allowance
•  No deduction if using the company's transport after work
•  Eligible for a mobile voucher to be redeemed at 1 of 4 suppliers, renewable every 3 years
•  Fixed internet allowance for home use
•  Career break option
•  Hybrid way of working
•  Flexible working hours
•  Workation
•  Yearly performance review with remuneration review
•  Yearly company bonus
•  Car loan - subsidized interest facility
•  Learning opportunities: through an individual development plan and professional training
•  Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Job Description

We are looking for a competent engineer with skills and experience in both hardware and software administration. This role will be mainly within the Asset Management team and partly within the Support team. It aims at ingassistance on computer systems by answering queries on basic technical issues and offering advice to solve them. This role requires good technical knowledge, effective communication and be customer-oriented to understand customer’s escalation and provide accurate solutions

Key Accountabilities

• Keep the asset management database up to date.
• Installing computers conforms to the existing procedures.
• Serve as the 2nd line of contact for customers seeking technical assistance through the ticketing system.
• Determine the best solution based on the issue and details provided by customers.
• Handle helpdesk duties by answering calls, triaging of tickets and troubleshoot basic issues.
• Walk the customer through the problem-solving process and determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel and learn from the provided solution.
• Create and maintain in-house procedures.
• Provide accurate information on IT products or services.
• Record all steps and events and resolution of a problem or request in the logs.
• Follow-up and update customer status and information of a ticket.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• To be compliant with internal security policies and processes.
• Contribute actively to the knowledge base and keep the documentation up to date.
• Participate actively in the agile ceremonies (daily huddles and retrospectives) for both Asset Management and Helpdesk Support squads.

• To be physically present in office for managing and handing out necessary hardware.

Expectations, Experience & Knowledge

• Diploma in IT or equivalent qualifications.
• Experience with computer hardware.
• Basic troubleshooting skills in Microsoft Office applications, user administration (Active Directory), access controls, hardware and software administration.
• Basic understanding of ticketing systems with ability to follow predefined processes.
• Experience with documentation for knowledge sharing.
• Good communication skills to end-users.
• Good command of English (written and spoken).
• Proactive and motivated with an excellent attitude.
• Ability to work well under pressure and to be flexible.
• The maturity to work independently.

Desirable

• Proven experience in Asset Management, Technical Support, Service Desk, IT Support Engineer, or other customer support role.
• Multinational exposure & experience.
• Multiple language skills. (English, French, Dutch, German).
• Agile work environment experience.
• Experience working in an Agile work environment.

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.