Housekeeping Coordinator

The Housekeeping Coordinator is responsible for keeping all records of the department, answering guest’s call, supervising the activities in the department and assign job to order taker and following up.

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Manage reports and keys all related to Housekeeping Department.
• Handle all procedures related to Housekeeping Departments.
• Coordinate with other departments regarding guest requests and outside company and supplier for the requisition.
• Control of guest supplies, guest stationery and expenses for Housekeeping office.
• To coordinate with all departments concerned in anyway to maintain and provide the high standard of service.
• To answer guest’s call, fill up the forms, control of Lost & Found records and the other administrating.
• To ensure the smooth operation of room available for the guest.
• To keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports.
• To organize correctly file, memos and forms.
• Controls computer on returning rooms as quickly as possible.
• Works in close cooperation with all supervisor internal departments.
• Keeps all records of Housekeeping department.
• Does typing and paperwork for the Executive Housekeeper and his assistant.
• Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office.
• Prepare end of the month reports.
• Answers the telephone and tales down all guest calls.
• Keep records on attendance of Housekeeping staff.
• Ensure the cleanliness of Housekeeping office, store and office’s equipment.
• Control all keys in Housekeeping department.
• Control and maintain Lost & Found store and ensure that all items in the records still kept in the store.
• Keep record for all incoming and outgoing memos.
• Any other duties assigned by the Housekeeping Manager.
• Prepare the Housekeeping requisition storeroom.
• Maintain all hotel records and forms.
• Has knowledge of computer and knows how to use.
• Has knowledge of files keeping and knows how to handle.
• Has to know product knowledge of the hotel.
• Ensure a smooth operation to prevent and avoid any complains.
• Must be always in good communication with other departments.
• Screen all complaints and handle quickly by call Assistant Manager or Supervisor to take action.
• To keep good rapport and good relationship with superior and all staff.
• Follow rules and regulations and hotel policies.
• To implements the training programs at all items.
• Coordinate with the Training department to arrange Housekeeping training schedule and follow up to the Training Department.
• Keep good relationship with her colleagues and ensure good communication with all staff.

Qualification:

• Middle or Secondary Education + Additional  training or certificates in the relevant field is a plus.  

Experience:

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.

Technical skills:

• Time management and organisational abilities.
• Excellent inter-personal and communication skills.
• Ability to work in a team and under pressure.
• Computer Literate.
• Good knowledg of housekeeping.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.