Hostess

Candidate's Profile: • Basic theoretical knowledge (secondary level) and/or prior professional experience in the related field • At least 6 months work-related experience • Fluent in English and French, a third language would be an advantage.

Main Responsibilities:

• Take part in training and implement accordingly.
• Keep superior informed about all unusual matters concerning any plans affecting his/her area.
• Be aware about the weekly/monthly roster and abide to it.
• Take reservation for guests, check table reservation and escorts guests to their table and seats them and ensure guests are seated in allocated tables.
• Converse with guests to obtain feedback and suggestion for improvement.
• Identify any particular requirements customers may have.
• Provide facilities to guests by supplying information on the restaurants.
• Communicate guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails, and special requirements (e.g., allergies)
• Handle customer efficiently through appropriate interaction and action and/or referral to management
• Ensure that guests complaints are communicated to immediate superior.
• Increase sales by making suggestions, answering guests’ questions about the theme evenings, à la carte” or menu and making use of suggestive selling techniques.
• Ensure proper billing and cashiering is done as and when required.
• Attend daily briefings and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for
• Check and confirm all reservations and record them in the appropriate logbook.
• Administer and work on guest History/ preferences and particular requirements.
• Check if any special events happening daily.
• Help Waiters in their daily activities.
• Comply with all the sustainability commitments and practices implemented within business units.
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.
• Job Location in Pamplemousses, Riviere du Rempart & Port Louis.