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Head of Aftersales (HVAC & REFRIGERATION)

Our client based in Pailles is looking for a Senior Team Lead to manage the team of HVAC and Refrigeration maintenance and installation.

The job incumbent shall:

Assist in conducting and executing support services such as installation, maintenance, repairs and demonstration of related products and equipment.
Lead a team of Technical Officer and supervise execution of works on sites.
Be responsible for providing technical support and back-up to the sales team.
Required to work on an on-call basis after working hours.
Maintain a high level of grooming and dress code whilst on duty.

List of Duties:

Ensures that planning and organisation are done in an efficient way by closely monitoring the work of Service Advisors, Spare Parts Advisors administrative staff and technical team.
Ensures that the maintenance operations are as per standards and to manufacturers’ recommendations.
Provide input for budget/capex estimates for the Maintenance Department.
Ensures that job cards are opened/closed in a timely manner and regularly.
Ensures submission of comprehensive quotations to clients and follow up as and when required.
Monitors the client requests/complaints and ensures that latter are attended in a timely manner.
Holds meeting as and when required and communicates on a regular basis about the status of the maintenance department.
Ensures that sub-contractors comply as per contract agreement as and when required.
Liaises with external suppliers and report any manufacturer’s defects on equipment.
Implements action plan to minimise reworks.

Valletta International Ltd